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Okta > Case Studies > Enhancing User Experience and Security: Welocalize's Journey with Okta Single Sign-On
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Enhancing User Experience and Security: Welocalize's Journey with Okta Single Sign-On

Technology Category
  • Cybersecurity & Privacy - Identity & Authentication Management
  • Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
  • National Security & Defense
Applicable Functions
  • Quality Assurance
Use Cases
  • Tamper Detection
  • Voice Biometrics
Services
  • Cybersecurity Services
  • System Integration
The Challenge

Welocalize, a global translation and localization company, was facing a significant challenge in managing its client portal. The company supports and manages the globalization programs of numerous leading brands, providing a range of services including localization, digital marketing, patent translation, and AI-enabled services. This vast array of services led to a complex web of multiple users, logins, and entry points, which was not sustainable. The company's client portal housed several workstreams serving multiple stakeholders within one organization, containing sensitive and confidential data that needed stringent protection from both internal and external security breaches. The main targets of cybercriminals, usernames, and passwords, posed a significant threat to information security. While the portal required complex security measures, including granular security clearances for each user, Welocalize needed to avoid creating a frustrating and unnecessarily complex user experience.

About The Customer

Welocalize is a global translation and localization company that supports and manages the globalization programs of numerous leading brands. The company provides a range of services including localization, digital marketing, patent translation, and AI-enabled services for many content types and languages. Welocalize's client portal houses several workstreams serving multiple stakeholders within one organization, containing sensitive and confidential data. The company was in need of a security solution that would protect this data from both internal and external security breaches, while also providing a seamless user experience.

The Solution

Welocalize found its solution in Okta Single Sign-On (SSO), a cloud-based user authentication solution. This solution allows users to seamlessly and securely access multiple applications and workstreams using just one set of credentials. Users can easily switch between workstreams and view the status of a wide range of translation projects. SSO ensures that users only have access to what they need, all easily administered within one central control point, where IT teams can view, manage, and secure user access. This solution not only ensures information security compliance but also simplifies the jobs of IT teams. The implementation of Okta authentication allows clients to sign in only once and then use set permissions, securely viewing only what they're meant to. This solution has provided Welocalize with a security solution that consistently protects data from outside risk, seamlessly manages who sees what, and easily allows users to access what they need.

Operational Impact

  • The implementation of Okta Single Sign-On has resulted in a number of operational benefits for Welocalize. The new, streamlined digital experience means users spend less time logging in and out, resulting in increased productivity. The number of helpdesk requests has dropped as well since most calls are password-related. And overall security has improved because the chances of credential-related breaches have been reduced. The security and productivity benefits have been significant, with the company able to build a singular storefront to Welocalize's platform, allowing users to seamlessly log in with one credential. This has removed the friction of continuous logins and logouts, making the login process easier for clients, while also ensuring secure access to the right data. With SSO, Welocalize is also able to meet a number of industry security regulations.

Quantitative Benefit

  • Users spend less time logging in and out, resulting in increased productivity.

  • The number of helpdesk requests has dropped significantly as most calls were password-related.

  • Overall security has improved because the chances of credential-related breaches have been reduced.

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