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Family Fund's Battle Against Spam: A Comodo Antispam Gateway Case Study
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Networks & Connectivity - Gateways
Applicable Industries
- National Security & Defense
Use Cases
- Inventory Management
- Tamper Detection
The Challenge
Family Fund, the UK's largest provider of grants to low-income families raising disabled or seriously ill children and young people, faced a significant challenge with their email system. In March, they reached out to Comodo's Business and Enterprise Support Team as several of their users were unable to send any emails through the Antispam Gateway's outbound email filters. An initial investigation revealed that these user accounts were attempting to send two to four emails per minute, leading to the Antispam Gateway's sending limits locking these accounts. Further investigation revealed that the existing anti-malware provider had allowed these user's computers to become infected with a spam-sending virus. This situation threatened to disrupt their communication with various stakeholders, including families, donors, and suppliers.
About The Customer
Family Fund is the largest provider of grants to low-income families raising disabled or seriously ill children and young people in the UK. They play a crucial role in supporting these families, providing them with the necessary financial assistance to meet their needs. Their work involves extensive communication with various stakeholders, including the families they support, donors, and suppliers. Therefore, a reliable and secure email system is vital for their operations. However, they faced a significant challenge when their existing anti-malware provider failed to prevent their user's computers from becoming infected with a spam-sending virus.
The Solution
Comodo, understanding the urgency of the situation, responded swiftly to Family Fund's predicament. They offered their Endpoint Security Manager anti-malware management solution as a preferable alternative to the existing solution. Within a few hours, Comodo's support technicians, given remote assistance access, had the Endpoint Security Manager installed, configured, and running on Family Fund's network. They also provided a demonstration on how to deploy the management agents, create and deploy the anti-malware agents, and manage computer groups and policies. The Endpoint Security Manager proved to be a solution that helped minimize risk and offered system administration capabilities not found in products previously used by Family Fund, enabling a quick resolution to day-to-day requests for assistance from their users.
Operational Impact
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