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FolderWave uses Cloud to ensure complex IT management of critical student admission information
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Education
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
The Challenge
FolderWave, a private company based near Boston, is one of the earliest cloud-space providers for Higher Education. Businesses that serve the Higher Education enrollment management industry must be able to manage large volumes of personal data and information, prioritizing security – all in an environment where transaction volumes are highly cyclical and date sensitive. Success is further determined by an organization’s ability to deliver solutions that can be tailored to the specific needs of each institution it serves. There is tremendous variability in the process of enrollment management from one school to another. Today, FolderWave helps flagship colleges and universities like Boston College, Carnegie Mellon, Northeastern, Merrimack College, Wittenberg, Tulane, and Worcester Polytechnic Institute centralize millions of documents representing a soup-to-nuts approach to admission applications, financial aid forms, academic transcripts, contracts and grants, and practically any other paperless documentation each school wants to track.
About The Customer
Founded to meet the needs of Higher Education, FolderWave focuses on people and processes, delivering a powerful engine that drives operational and strategic objectives for their clients. All FolderWave engagements incorporate the complete process, including consulting, document management/data entry, tailored workflow, communication and collaboration, system integration, training, maintenance, updates, and program management. FolderWave is a preeminent solutions provider. Handling hundreds of thousands of Student Application and Financial Aid Cases, as well as millions of documents, FolderWave has repeatedly proven it can offer rapid deployment to address complex problems while demonstrating a significant ROI.
The Solution
Helping FolderWave handle this virtual avalanche of data is [11:11 Systems]. [11:11] provides FolderWave with a secure and reliable hosting environment, including server management, intrusion detection, managed security, high availability, and backup services. Since the fall of 2014, [11:11] has also provided FolderWave with a cloud environment to help the Software-as-a-Service (SaaS) provider store and safeguard the customer data it maintains. This allows FolderWave to assign its expertise to solution development, helping each of its clients maximize their enrollment management objectives. In 2002, FolderWave hosted a server on which its software was installed. With substantial growth projections, IT management could become all-consuming if the company continued to host and manage that data on its own. According to Burke, a tour of the [11:11 Systems] hosting facility illuminated how well-maintained it was and how personnel respond to various issues that arise. [11:11] knew the security space well and passed key security audits. With [11:11] handling the managed services and the private cloud environments, FolderWave personnel become master integrators that focus their expertise on capturing more data to permit better analytics.
Operational Impact
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