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FrontPoint Security Increases Its Appetite for Data with QlikView
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Sales & Marketing
Use Cases
- Process Control & Optimization
Services
- Software Design & Engineering Services
The Challenge
FrontPoint Security, a leading provider of self-installed wireless home security systems in North America, was experiencing rapid growth. This growth trajectory was outpacing the capabilities of its existing Business Intelligence (BI) solution, which was unable to provide employees with the timely insights they required. This resulted in backlogging, inefficient reporting processes, and an inability to make timely decisions. The company needed a solution that could provide insights on how customers were using their systems, customer satisfaction, and the effectiveness of the company’s marketing practices. At a higher level, the management team needed answers from its data that spanned across multiple business systems so that decisions could be made allowing the business to keep up with the high growth environment.
About The Customer
FrontPoint Security is a leading provider of self-installed wireless home security systems in North America. Based in McLean, Virginia, the company is one of the fastest-growing alarm companies in the region. FrontPoint Security prides itself on delivering a wireless alarm system that is safer, smarter, and simpler than traditional security systems. The company's success is driven by customer satisfaction, and its relentless customer-focus has earned it a reputation as one of the highest-rated security companies in the industry. As a result of its customer-focused approach, FrontPoint's growth trajectory has been strong, outpacing the capabilities of its existing Business Intelligence (BI) solution.
The Solution
FrontPoint Security turned to Ubora BI, LLC, a provider of BI solutions, who delivered QlikView’s Business Discovery platform. This solution bridges the gap between traditional BI solutions and standalone office productivity applications, empowering users to forge new paths and make new discoveries. FrontPoint initially deployed QlikView and released its first production application in less than four weeks. The initial release provided immediate value with insight into key performance areas including customer satisfaction, sales, marketing, and call center operations. Once the solution was deployed, all teams began to realize the benefits. FrontPoint’s management team can now monitor key performance indicators such as customer satisfaction, staffing and capacity metrics, and key financial indicators, and is equipped with the actionable insight required to make changes quickly and efficiently.
Operational Impact
Quantitative Benefit
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