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N-iX > Case Studies > Full-Scale Digital Transformation Accelerates Time-to-Market for Telecom Operator Lebara
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Full-Scale Digital Transformation Accelerates Time-to-Market for Telecom Operator Lebara

Technology Category
  • Analytics & Modeling - Big Data Analytics
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Construction & Infrastructure
  • Telecommunications
Applicable Functions
  • Maintenance
  • Product Research & Development
Use Cases
  • Construction Management
  • Infrastructure Inspection
Services
  • Cloud Planning, Design & Implementation Services
  • Testing & Certification
The Challenge

Lebara, a rapidly growing mobile virtual network operator (MVNO) with operations in 10 European countries, was facing challenges with its legacy IT infrastructure. The company needed to undergo a comprehensive digital transformation to ensure scalability, agility, and faster time-to-market. As part of its expansion strategy, Lebara initiated a digital transformation program designed by a leading consulting agency. However, the company required assistance from an experienced software development partner for implementation. Lebara was seeking a provider that could cover all their needs in software development, including optimization of their existing BI solution and platform migration from on-premises to the cloud.

About The Customer

Lebara is one of Europe's fastest-growing mobile virtual network operators (MVNO) with operations in 10 countries. The company offers Pay As You Go mobile SIM cards and other related products and services for migrant communities. As part of its growth strategy, Lebara initiated a digital transformation program to support their expansion to new markets. The company was seeking a comprehensive solution that could cover all their needs in software development, including optimization of their existing BI solution and platform migration from on-premises to the cloud.

The Solution

N-iX, a software development company, formed an R&D center with over 100 experts to support Lebara’s digital transformation. The team provided a wide range of services, including software development, quality assurance, business intelligence, database administration, and more. The initial requirements included the migration of the Hybris-based B2C platform, performance optimization of the BI solution, and Azure microservices development and platform migration from on-premises to the cloud. As the cooperation continued, the N-iX team took on more responsibilities, eventually transforming into a full development center. The team developed a single master data system for offline and online channels, built a custom test automation framework, optimized the workflow, removed delays in reporting, and helped reduce the support team by half. They also led Lebara’s cloud transformation and development of scalable, easy to maintain, and cost-efficient cloud solutions.

Operational Impact
  • The partnership with N-iX has enabled Lebara to improve the time-to-market of its solutions and expand into new markets. The company now enjoys a quicker, faster, and more flexible way of introducing innovations. The development of a website with wide functionality has allowed Lebara to serve the needs of its customers in the UK, France, Germany, the Netherlands, Spain, and Denmark more effectively. The implementation of a multi-cloud strategy has provided better flexibility and avoided vendor lock-in. The optimization of BI report generation and the removal of delays with data lake development have improved the efficiency of Lebara's operations. The reduction in infrastructure expenses and improved scalability with cloud and microservices have also contributed to the company's growth.

Quantitative Benefit
  • Reduced the support team by half, resulting in decreased overheads

  • Implemented a multi-cloud strategy that ensures better flexibility and avoids vendor lock-in

  • Optimized BI report generation and removed delays with data lake development

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