Download PDF
Generali: Real-time data streaming using Qlik solutions
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
The Challenge
Generali, one of the world’s largest insurance companies, was facing a challenge with their application landscape. They had two-speed IT in place. The core legacy business application landscape had become more and more complex over time, and as a result had lost agility. On the other hand, newer customer facing and channel applications like portals were fast and serving different expectations. The task was two-fold. Firstly, to remove the complexity that had become visible to customers and enable them to independently access accurate information in real time, in a channel of their choice. The second strand was establishing new IT processes and improving development efficiency. They needed a solution that would connect two worlds to make them work more efficiently and cohesively for the business.
About The Customer
Generali is one of the world’s largest insurance companies, operating in 50 countries with over 70,000 employees, and more than 57 million customers. Generali Switzerland, is the Swiss arm of this global insurance leader, employing 1,800 people across 56 Swiss locations with a customer base of over 1 million. The company was looking to modernize their underlying business to support their distribution network and improve how they interact with customers. They wanted to provide up-to-date, high-quality data to the right people, at the right time, via multiple channels and improve the effectiveness of their IT service delivery with the adoption of an agile development methodology.
The Solution
Generali's solution was their innovative Connection Platform (CoPa) which is powered by Qlik data integration solutions, including Qlik Replicate Change Data Capture (CDC) technology. They chose data replication over API for their approach. Qlik's simple yet rich user interface made it clear how things needed to connect and it also meant minimal impact on the data sources. Qlik sits between the data sources and target destinations, it reads and understands the information and acts as a memory channel, sending it to Generali’s target of choice. Alongside Qlik Replicate, they chose the Confluent platform because Apache Kafka is a proven solution that is fast and scalable. The CoPa is now at the heart of Generali Switzerland’s application landscape, connecting salesforce.com to their core applications.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Leading Tools Manufacturer Transforms Operations with IoT
Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.
Case Study
Jaguar Land Rover Speeds Order-to-Cash Cycle
At Jaguar Land Rover, vehicles physically move around the facility for testing, configuration setting, rework and rectification, leading to a longer search time to get each vehicle to its next process facility. The main goal is to minimize the vehicles' dwell time between end of line and the delivery chain which was previously a manually intensive process. Jaguar Land Rover's goal was to build on the success of an earlier RFID project and improve the efficiency of delivering vehicles to meet dealer orders.
Case Study
Improve Postal Mail and Package Delivery Company Efficiency and Service
Postal mail and package delivery company wanted to replace legacy yard management system, increase inbound and outbound yard velocity, improve priority parcel delivery time and accuracy, reduce workload and overtime, reduce driver detention and measure performance and utilization of yard resources.
Case Study
Hospital Management Solution
The Oncology Diagnosis and Treatment Center of Brasov wanted to give patients as much freedom to roam as possible, while at the same time ensuring optimal patient safety and security. The centre was in need of an adequate wireless voice communication and messaging solution that would give patients the confi dence that medical staff is always on call, and reduce stress levels of nurses and doctors when called in case of urgent need.
Case Study
Worker Tracking & Safety Monitoring in Construction
One of the main challenges facing the technology was to create a network within underground tunnels and another was to provide products that can withstand harsh working environment. The team used amplifiers to enhance bandwidth and Litum produced IP67-rated hardware that is durable for harsh working conditions.
Case Study
Samsonite Track&Go
Travellers spend their lives discovering new places and meeting new people from all around the world. It can be such a wonderful experience, but sometimes it can turn into a disaster when your luggage gets lost. In 2014 alone, more than 24 million pieces of baggage were lost. Fortunately, 95% of them were found and returned to their owners. However, that leaves more than 1 million items of baggage that have never been recovered.
