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Global Insurance Group Migrates to ARIS 9 at the Push of a Button
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
The Challenge
Zurich Insurance Group, a leading multi-line insurance provider, had been using ARIS for over 10 years for modeling and documenting business processes in both of its business segments, General Insurance and Global Life. However, as the current version of ARIS was nearing the end of its life cycle, Zurich needed to migrate to the new ARIS version 9. This migration needed to take into consideration different user requirements worldwide and had to be implemented for all of the Zurich Group’s ARIS users worldwide. The migration project also had to ensure the smooth continued operation of more than 50 ARIS databases.
About The Customer
The Zurich Insurance Group (Zurich) is a leading multi-line insurance provider that delivers services to customers in global and local markets. The company employs around 55,000 people and offers a comprehensive line of indemnity and life insurance products and services. Their customers include private individuals as well as small, mid-sized and large businesses up to multinational corporations in over 170 countries. Zurich has been using ARIS for over 10 years for modeling and documenting business processes in both of its business segments, General Insurance and Global Life.
The Solution
Zurich decided to migrate to the new ARIS version 9 as part of a project for all of the Zurich Group’s ARIS users worldwide. The migration project was coordinated by ARIS Support in Barcelona and was successfully implemented within five weeks after a brief preparation and planning phase. All necessary training and comprehensive user acceptance tests for the new ARIS version were carried out during this time. In addition, Zurich’s individual departments and country organizations also utilized the migration project to clean up their own ARIS databases and decide what will be used in the future and what should be archived better. At the end of the project, the new ARIS environment was able to go live after a two-day freeze for all Zurich users worldwide at the push of a button and be used immediately for productive operations.
Operational Impact
Quantitative Benefit
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