Download PDF
Government 4.0 Digitalizing Administrative Processes
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Digital Twin
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
The Challenge
The State Office for Salaries and Pensions in Germany was facing a growing demand for online services and the need to integrate modern IT systems into mainframe applications. The agency was also looking to digitalize all administrative processes in the long term. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year. The past decade has seen a growing trend in public administration toward customer-friendly web portals and decentralized applications. The agency was looking to expand webMethods into a central hub for all its applications.
About The Customer
The State Office for Salaries and Pensions is located in Germany and is responsible for paying more than 400,000 civil servants their wages, family allowance, and contributions toward medical expenses. In addition to paying both active and retired employees of the state, the agency also covers travel and moving expenses for many departments in the state government, as well as paying compensation to victims of National Socialist persecution. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year.
The Solution
The agency implemented the webMethods Integration Platform and the Software AG Digital Business Platform. These platforms allowed the agency to connect the digital and physical worlds, making all of its multi-level processes based on Adabas mainframe applications more efficient. All state employees can now access important documents via a user-friendly customer portal, as well as apply for financial assistance or reimbursement for their travel costs. The agency's IT infrastructure is built on the foundations of an Adabas database. Clients can access the system using modern and user-friendly web-based applications. The agency also implemented the webMethods Enterprise Service Bus (ESB) that now forms part of the Digital Business Platform as the hub for all its applications.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Airbus Soars with Wearable Technology
Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.
Case Study
RobotStudio Case Study: Benteler Automobiltechnik
Benteler has a small pipe business area for which they produce fuel lines and coolant lines made of aluminum for Porsche and other car manufacturers. One of the problems in production was that when Benteler added new products, production had too much downtime.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
