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IBM > Case Studies > Healthcloud - Helps medical offices cut no show by roughly 25 percent with a booking platform hosted in a SoftLayer environment
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Healthcloud - Helps medical offices cut no show by roughly 25 percent with a booking platform hosted in a SoftLayer environment

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
HealthCloud, a company that provides an appointment management platform for dental and medical patients, was in need of a flexible, high-performance hosting environment. The company was seeking a security-rich, scalable cloud hosting solution that could accommodate its continued business growth. The challenge was to find a platform that offered the necessary application programming interface (API) technology, security capabilities, ease of use, and flexibility.
About The Customer
HealthCloud is a company that provides an appointment management platform, Eligetumédico, for dental and medical patients. The platform is designed to help medical offices reduce the number of missed appointments, thereby improving efficiency and patient satisfaction. As the company continues to grow, it is constantly seeking ways to improve its platform and accommodate more users. In addition to its appointment management platform, HealthCloud is also developing a new business intelligence platform that will allow pharma companies to access high-value information.
The Solution
After evaluating SoftLayer and Amazon Web Services (AWS) cloud platforms, HealthCloud determined that the SoftLayer solution offered the application programming interface (API) technology, security capabilities, ease of use and flexibility required. The business provisioned SoftLayer private cloud infrastructure to host development and production workloads for its Eligetumédico appointment management platform. The SoftLayer solution not only provided the necessary hosting environment but also improved the user experience with more effective platform management capabilities and robust, high-performance security capabilities.
Operational Impact
  • The implementation of the SoftLayer solution resulted in a 25% reduction in missed appointments.
  • The user experience was improved with more effective platform management capabilities.
  • The SoftLayer solution provided robust, high-performance security capabilities, safeguarding the Eligetumédico appointment management platform.
Quantitative Benefit
  • 25% reduction in missed appointments.

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