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Redis > Case Studies > HealthStream Enhances SaaS Platform Performance with Redis Enterprise
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HealthStream Enhances SaaS Platform Performance with Redis Enterprise

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Education
  • Healthcare & Hospitals
Applicable Functions
  • Human Resources
  • Maintenance
Use Cases
  • Personnel Tracking & Monitoring
  • Time Sensitive Networking
Services
  • Cloud Planning, Design & Implementation Services
  • Training
The Challenge
HealthStream, a provider of SaaS-based software solutions for healthcare organizations, faced a significant challenge in ensuring optimal performance for its customers. The company's SaaS model, which leverages microservices and cloud components, needed to minimize server processing time due to the geographic distance and network challenges faced by some of their customers. The need to deliver high performance was paramount, given that their platform, hStream™, is used daily by several hundred thousand healthcare professionals. As the utilization of HealthStream’s platform grew over time, the company's product architects had to decide between adding more hardware to meet their scalability needs, which would only be a temporary solution, or think creatively about their architecture and design of the platform.
About The Customer
HealthStream provides a unified suite of SaaS-based software solutions used by thousands of healthcare organizations across the U.S. These solutions cater to workforce development, training & learning management, nurse & staff scheduling, clinical education, credential, privileging, provider enrollment, performance assessment, and managing simulation-based education programs. HealthStream’s application suites are delivered on its platform, hStream™, which is used by several hundred thousand healthcare professionals on a daily basis. The company initially introduced its learning management system to healthcare organizations, adding extensive content offerings primarily around the year 2000 and thereafter. Today, HealthStream is the nation’s leading provider of workforce solutions for the U.S. healthcare industry.
The Solution
HealthStream chose Redis Enterprise as a performance-enhancing component of its solution. Redis Enterprise was selected for its sub-millisecond latency, high availability, and performance. The enterprise deployment processes and maintenance provided by Redis’ customer support specialists further complemented the expertise shown in Redis’ open-source database. HealthStream initially adopted Redis Enterprise for its data caching speed and performance, but later expanded its use to realize additional performance gains in areas such as large, enterprise reports delivery. One innovative solution involved caching the enormous monthly organizational reports in Redis Enterprise the first time an administrator pulls the report. Subsequent pulls from that customer are then executed from the stored data in the cache.
Operational Impact
  • The implementation of Redis Enterprise has not only helped HealthStream maintain low latency on their servers, but it has also enabled them to solve problems that weren't originally anticipated. For instance, the performance of the platform was significantly improved by caching the large monthly organizational reports in Redis Enterprise. This innovative solution has effectively addressed a major pain point for HealthStream. As the company continues to innovate and meet the challenges of the evolving healthcare landscape, Redis Enterprise will continue to provide the performance and flexibility HealthStream requires without wasted infrastructure resources. This allows HealthStream to focus more on developing innovative solutions to support the healthcare workforce in delivering patient care excellence.

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