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HIMSS Analytics Makes a Healthy Upgrade

Technology Category
  • Analytics & Modeling - Data-as-a-Service
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Real-Time Location System (RTLS)
Services
  • Data Science Services
The Challenge
HIMSS Analytics is a global healthcare advisor, providing guidance and market intelligence solutions that move the industry forward with insight to enable better health through use of IT. Prior to their collaboration with GoodData, clients could only download data into their spreadsheet or database programs, or view their reports as PDFs. As a result, the information was difficult to disseminate; many clients had to rely on their tech teams to download the data and send it to the appropriate managers. Also, the system only provided standard reporting with no customization features, so individual users were unable to drill down to the specific information they needed to make decisions. In addition, even minor changes had to be made by the development team, typically requiring four to six months. New features and updates required similarly long.
About The Customer
HIMSS Analytics is a global healthcare advisor, providing guidance and market intelligence solutions that move the industry forward with insight to enable better health through use of IT. Key decision makers and influencers across various healthcare sectors depend on HIMSS Analytics’ resources, benchmarks, predictive models and assessment tools to improve decision–making regarding health IT strategic road mapping, market strategy and optimization. HIMSS Analytics is a part of HIMSS (Healthcare Information and Management Systems Society). Through HIMSS Analytics’ suite of benchmarks, customers receive guidance via a series of models, assessment tools and advisory services.
The Solution
HIMSS Analytics began the formal process of looking at data distribution vendors. GoodData offered a solution that delivered on all technical requirements, enabling users to build reports on their own, with a user-friendly interface that produced clean, easy-to-read outputs. Implementation began and the company launched its go-to-market rollout just five months later. The new analytics distribution platform puts the power of report design in users’ hands while also saving them time. HIMSS Analytics can now focus on continuously iterating to improve and enhance their offerings, as new features and updates occur in 2-4 weeks instead of the 4–6 months they used to require. The company can quickly respond to customer requests to meet their business needs.
Operational Impact
  • Improved Relationships and Increased Client Retention: More people within client organizations are using the analytics and benefiting from the insights it offers. As a result, HIMSS sees an improved retention rate and more satisfied customers.
  • Serving a Broader Audience: HIMSS Analytics Logic offers an analytics engine that allows clients to easily gain crucial insights to guide your healthcare IT strategies and to target opportunities.
  • Enabling DIY Customization: Collaborating with GoodData allows unprecedented levels of customization that users can do themselves. Clients don’t have to request changes from the development team anymore.
Quantitative Benefit
  • Existing clients report 40% of users logging on every day.
  • Decreased development time from 6-month to 2-week release cycles.

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