Download PDF
Gong > Case Studies > How Cloudinary’s SDR Team Increased Booked Meeting Conversion Rates by 29%
Gong Logo

How Cloudinary’s SDR Team Increased Booked Meeting Conversion Rates by 29%

Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Software
Applicable Functions
  • Sales & Marketing
Services
  • Training
The Challenge
Cloudinary’s conversion rate for turning meetings set by SDRs into qualified opportunities used to hover stubbornly around 70%. The SDRs booking the meetings had no visibility into how their meetings played out between the account executive and the prospect. They rarely understood why a meeting they booked was qualified or unqualified. Feedback from the account executive helped, but it was often incomplete, secondhand, or hard to come by. As a result, they had no way to improve their outreach or qualification during their next round of prospecting. Additionally, Garrett was tasked with ramping new SDRs to hit full quota as quickly as possible. That’s a tall order as Cloudinary’s product is highly technical with hundreds of features. It takes a while before SDRs understand the product and its value well enough to speak resonantly with their account list.
About The Customer
Cloudinary is the media management platform for developers and marketers. It offers clients the most feature-rich, online image and video management solution available. More than 5,000 customers and 300,000 users around the world rely on its cloud-based software to cover their every image- and video-related need. Garrett Serviss is the Director of Global Sales Development for Cloudinary. He has successfully grown the SDR team from himself to a high-performing team of 12 that contributes to the company’s rapid growth and profitability.
The Solution
Garrett got the go ahead to roll out Gong.io across the sales and sales engineering teams to automatically capture and record all of their meetings and demos. This had a profound impact on the SDR team. Every meeting the SDRs book for the account executive team is now automatically captured and recorded. These recordings serve as the ultimate learning tool to help SDRs understand why the meetings they book go well or poorly. SDRs can quickly review any recorded meeting they schedule. They can better understand why it is or isn’t a success, and use what they learn to improve their outreach and qualification skills. Since sales engineers’ demos are now captured and recorded in Gong.io, new SDRs can use them as a learning tool to quickly master product knowledge.
Operational Impact
  • SDRs can quickly review any recorded meeting they schedule. They can better understand why it is or isn’t a success, and use what they learn to improve their outreach and qualification skills.
  • New SDRs can use recorded demos as a learning tool to quickly master product knowledge.
  • Garrett and the sales engineers spend 40% less time on product training.
Quantitative Benefit
  • Booked meeting conversion rates have soared by 29%
  • Successfully decreased ramp time for new SDRs by 33%

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.