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Case Studies > How John W. Danforth Uses Raken to Track Productivity and Help Defend Contracts

How John W. Danforth Uses Raken to Track Productivity and Help Defend Contracts

Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Construction & Infrastructure
  • Professional Service
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Track & Trace of Assets
  • Predictive Maintenance
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
As one of the largest mechanical contractors in the Northeastern US, J.W. Danforth faced challenges in maintaining accurate historical data due to inconsistent paper reports and spreadsheets. The varying metrics among project managers made tracking projects difficult, and they needed a less manual way to assess the status of labor and productivity on their projects. The lack of a uniform reporting system meant that comparing estimates to budgets was nearly impossible, leading to inefficiencies and potential financial losses. The COVID-19 pandemic further complicated matters, impacting labor productivity due to project shutdowns and changing safety protocols. Danforth needed a solution that could provide real-time insights into their projects, standardize data reporting, and help them defend their work during disputes.
About The Customer
The John W. Danforth Company, established over 137 years ago, is a prominent mechanical contractor in the Northeastern United States. Known for providing high-quality, turn-key mechanical solutions, Danforth serves a diverse range of industries including manufacturing, healthcare, education, hospitality, technology, and entertainment. The company has been recognized for its excellence, being named Contractor Magazine’s 2020 Contractor of the Year. With a reputation for delivering reliable and efficient services, Danforth has built a strong client base across various sectors. The company is committed to innovation and excellence, continuously seeking ways to improve its operations and deliver superior results to its clients. As a large corporate entity, Danforth manages over 120 projects at any given time, necessitating efficient project management and data tracking systems to maintain its high standards of service.
The Solution
To address the challenges of inconsistent data and manual tracking, J.W. Danforth implemented Raken's real-time production insights. This solution provided Danforth with the ability to track progress and make informed decisions quickly. With Raken, Danforth gained real-time visibility into labor productivity, allowing them to compare estimated productivity with actual results. This enabled them to direct additional support to field leaders when issues arose, ensuring that projects stayed on track. The standardized data reporting facilitated by Raken allowed Danforth to compare jobs, identify areas of improvement, and communicate these insights across the organization. During the COVID-19 pandemic, the real-time data proved invaluable in demonstrating the impacts of the pandemic on labor productivity and securing fair compensation for additional costs. Raken's digital data storage and automatic time-stamping of daily logs, photos, and attachments provided Danforth with solid, documented proof to defend their work during disputes. This capability was crucial in successfully defending requests for compensation for contract delays and productivity impacts with the federal government. The user-friendly interface of Raken also improved communication between field leaders and management, enabling Danforth to act swiftly on project updates and maintain productivity.
Operational Impact
  • Raken's real-time production insights allowed Danforth to track progress and make informed decisions quickly, improving overall project management efficiency.
  • The standardized data reporting facilitated by Raken enabled Danforth to compare jobs, identify areas of improvement, and communicate these insights across the organization.
  • During the COVID-19 pandemic, the real-time data provided by Raken helped Danforth demonstrate the impacts on labor productivity and secure fair compensation for additional costs.

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