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Nuvolo > Case Studies > Implementing Nuvolo Connected Workplace for Efficient Maintenance Management in Mid-Sized Hospitals

Implementing Nuvolo Connected Workplace for Efficient Maintenance Management in Mid-Sized Hospitals

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Equipment & Machinery
Healthcare & Hospitals

Applicable Functions

Maintenance
Quality Assurance

Use Cases

Asset Health Management (AHM)
Smart Campus

Services

System Integration
Training

The Challenge

The Healthcare Technology Management (HTM) team at a mid-sized healthcare delivery organization was struggling with their existing computerized maintenance management system (CMMS) which had limited functionality. They were forced to track device maintenance records across multiple spreadsheets, making the management of thousands of pieces of equipment challenging. The lack of a unified maintenance record system led to missed scheduled maintenance on several critical devices, resulting in the hospital being cited and the HTM department facing increased scrutiny. The team also faced difficulties in reporting the status and history of work orders, repairs, and recalls to leadership. Additionally, there was no record of maintenance work performed by device manufacturers’ field technicians, further complicating the situation.

About The Customer

The customer is a mid-sized healthcare delivery organization. Their Healthcare Technology Management (HTM) team is responsible for ensuring that their medical equipment is safe, reliable, and compliant with regulations. The team maintains thousands of pieces of equipment and was previously using a computerized maintenance management system (CMMS) with limited functionality, supplemented by multiple spreadsheets. The lack of a unified maintenance record system led to challenges in managing their medical equipment, reporting to leadership, and tracking maintenance work performed by outside contractors and technicians.

The Solution

The HTM team identified the need for a modern, cloud-based CMMS that was accessible from any device, user-friendly, easy to implement, and economical for small and medium-sized hospitals. The solution needed to consolidate all data onto one platform, automate manual data entry and workflow processes, and provide real-time dashboards and reports on equipment performance, PM compliance, labor cost, vendor repairs, and parts replacements. Nuvolo Connected Workplace emerged as the ideal solution, offering a single cloud-based platform that connected all equipment data, work orders, and automated workflows. The healthcare organization was able to implement the Nuvolo Connected Workplace for SMB solution within a five-week timeframe, with minimal disruption to their day-to-day operations and minimal involvement from the IT team.

Operational Impact

With the implementation of Nuvolo Connected Workplace, the HTM team is now able to manage their inventory, work orders, PM scheduling, and performance reports without needing to supplement their CMMS with multiple spreadsheets. The new system is more efficient and less prone to human error, saving hours of work time and enabling the team to do more with less. It also allows performance to be monitored, making it much easier to track and report on this data. The healthcare organization now has all the tools they need to manage their maintenance program at an economical price point and without complex implementation, training, or upkeep. This has helped the organization deliver a higher quality of care to their patients.

Quantitative Benefit

Implementation of the new system was completed within a five-week timeframe
The new system eliminated the need for multiple spreadsheets, reducing data management complexity
The cloud-based solution eliminated the cost of hardware and the need for in-house IT support