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INSEAD automates and optimizes student and staff experiences
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Education
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
- Computer Vision
Services
- System Integration
- Software Design & Engineering Services
The Challenge
INSEAD, a leading global graduate business school, was struggling with a complex tech ecosystem comprising over 100 siloed applications. This complexity made it difficult for the institution to meet the expectations of students and faculty, leading to a depreciated experience, especially during enrollment and scheduling. The situation also resulted in an overload of manual work for staff and increased IT operations costs. INSEAD needed a new integration approach to break down information silos, connect multiple mission-critical systems, and deliver an industry-leading education experience for students and faculty worldwide.
About The Customer
INSEAD is one of the world's leading and largest graduate business schools. It boasts the #1 MBA program globally and maintains its edge by delivering exemplary experiences for students and faculty. However, the institution was grappling with a sprawling tech ecosystem with more than 100 siloed applications. This complexity made it difficult for INSEAD to keep up with student and faculty expectations, leading to a depreciated experience, especially during enrollment and scheduling. The situation also resulted in an overload of manual work for staff and increased IT operations costs.
The Solution
INSEAD implemented several solutions to address its challenges. First, it aimed to reduce manual tasks associated with scheduling and create a comprehensive view of student schedules by implementing TimeEdit, a new scheduling platform. By building APIs on Anypoint Platform™, INSEAD enabled Excel schedules to be uploaded into TimeEdit in minutes. INSEAD also integrated Canvas, their student information system, with TimeEdit, the Learning Management System, and Microsoft Azure BOT. This integration gave the entire staff access to a universal scheduling view while still using their preferred tools. INSEAD also automated enrollment processes by utilizing MuleSoft’s API-led approach, improving efficiency, reducing labor, and saving costs. Lastly, INSEAD modernized its legacy sales systems by implementing Salesforce Sales Cloud for the “Executive Education” department. Using MuleSoft’s Anypoint Platform, INSEAD built APIs to allow faculty and staff to securely access student information within Sales Cloud.
Operational Impact
Quantitative Benefit
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