Download PDF
iCIMS > Case Studies > Medallia's Transformation of Candidate Experience with iCIMS Talent Cloud
iCIMS Logo

Medallia's Transformation of Candidate Experience with iCIMS Talent Cloud

Technology Category
  • Analytics & Modeling - Real Time Analytics
Use Cases
  • Inventory Management
  • Real-Time Location System (RTLS)
Services
  • Cloud Planning, Design & Implementation Services
The Challenge

Medallia, a fast-paced SaaS company, was facing challenges with its Talent Acquisition (TA) team. The team was often found reacting to situations rather than proactively avoiding them. This reactive approach was not conducive to the fast-paced work environment of the company. The company also identified that the manual process it used to extend offers to candidates was inefficient and time-consuming. This was leading to a delay in transitioning from verbal to written offers, which was negatively impacting the candidate experience. The company wanted to prioritize delivering incredible candidate experiences and needed a solution to streamline its processes and become more proactive.

About The Customer

Medallia is a fast-paced Software as a Service (SaaS) company. The company operates in a highly competitive and dynamic environment, which requires it to be proactive rather than reactive. Medallia's Talent Acquisition (TA) team plays a crucial role in the company's operations, as it is responsible for hiring the right talent. The company prioritizes delivering incredible candidate experiences and aims to create a human-centric candidate journey. Medallia is committed to making a candidate feel confident and set up for success during the hiring process.

The Solution

Medallia adopted the iCIMS Talent Cloud to harness real-time reporting and feedback analysis to improve its relationships and optimize processes across the business. The company started gathering candidate feedback at three key moments throughout the hiring process: the recruiter screen, the hiring manager screen, and after the candidate accepts or declines the offer. This real-time feedback helped the company understand the inefficiencies in its processes. Medallia then started using iCIMS Offer Management to accelerate its hiring process and create a more positive candidate experience. The company also plans to automate offer templates by country to create letters faster and more efficiently than the current manual process. With iCIMS Offer Management, Medallia can reduce the time spent on internal back and forth and keep candidates updated on their hiring journey.

Operational Impact

  • With the implementation of iCIMS Talent Cloud, Medallia was able to transform its hiring process. The company moved from a reactive approach to a proactive one, which allowed it to anticipate and avoid potential issues. The real-time reporting and feedback analysis enabled Medallia to identify inefficiencies in its processes and take corrective action. The use of iCIMS Offer Management helped the company streamline its offer process, thereby improving the candidate experience. The automation of offer templates by country also allowed the company to create offer letters more efficiently. Overall, the solution helped Medallia deliver on its goal of creating a human-centric candidate journey and making a candidate feel confident and set up for success during the process.

Related Case Studies.

Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Learn more
© 2015-2024 IoT ONE Limited | Privacy Policy

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.