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IBM > Case Studies > Mizuho Bank, Ltd. transforms online and mobile banking systems
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Mizuho Bank, Ltd. transforms online and mobile banking systems

Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Predictive Maintenance
  • Fleet Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
Mizuho Bank, Ltd.’s aging system lacked the flexibility and support necessary to meet its goals of delivering an improved customer experience through its services and enhancing business continuity while decreasing IT costs. The bank wanted to make better use of advanced risk management capabilities and offer industry knowledge to help develop new products and offerings and expand to non-Japanese overseas customers. Another priority for Mizuho was establishing a platform that provided stability and continuity while creating new, innovative Internet and mobile services at a low cost and within a short development and deployment window.
About The Customer
Established in 2002 and headquartered in Tokyo, Mizuho Bank, Ltd. is a leading bank with more than 500 branches and 11,000 ATMs in every prefecture of Japan. Mizuho services over 26 million households with products that include everyday banking, trusts, and securities. Mizuho had been operating on an aging Internet banking system that could not provide the flexibility or diversity required to meet its goals of promoting “One Mizuho” group, which is an effort to deliver seamless products and services to individual customers, including banking, trusts and securities, and to improve the funds supply function to corporate customers.
The Solution
Mizuho updated its infrastructure and later chose to refresh it with IBM technology. The IBM team worked with the bank to design and build a new solution that combines IBM zEnterprise® EC12, SUSE Linux Enterprise Server for System z® and IBM DB2® High-Availability Disaster Recovery solutions. Along with IBM, the bank initialized a global support system to deploy the relational database management system (RDBMS), and specialists from Canada and Germany came to Japan to provide comprehensive support for the DB2 and Linux solutions during launch. IBM z Systems technology provides the scalability and stability Mizuho needs to run an active-active system for its Linux environment at half the cost and deliver business continuity for its customers.
Operational Impact
  • Mizuho gained a solution that acts not only as a payment system but also as omni-channel marketing.
  • The bank can collect and analyze customer operating information to use in developing new products and services, helping accelerate delivery to customers.
  • With Internet access increasing by almost 100 percent each year and corporate Internet and telephone banking initiatives on the rise, the bank needs immediate access to increased capacity whenever spikes in usage occur.
Quantitative Benefit
  • Reduced IT expenses
  • Increased customer satisfaction
  • Improved business continuity

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