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MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Training
The Challenge
MySherpa faced the challenge of delivering effective data backup and business continuity services to clients in various data-driven industries such as healthcare, legal, and financial services. The company needed a robust solution that could ensure data integrity and minimize downtime for their clients. Additionally, MySherpa required a platform that could reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.
About The Customer
MySherpa is a Delaware-based provider of managed IT, cloud, data protection, and other technology services. Founded in 2001 by Greg Gurev, the company serves small- to medium-sized businesses in the Greater Philadelphia market. MySherpa supports a variety of unique verticals, including healthcare, legal, and financial services. The company aims to help clients achieve peak performance by understanding their specific technology needs and delivering customized support. MySherpa proactively plans for potential issues and takes ownership of problems, allowing clients to focus on their core business activities.
The Solution
MySherpa adopted Continuum’s Continuity247 platform, a fully-managed backup and disaster recovery (BDR) solution. Continuity247 combines a powerful feature set with direct support from Continuum’s Network Operations Center (NOC) technicians, who handle day-to-day monitoring, management, and troubleshooting of client backups. The platform's TruVerify technology provides video verification to confirm the integrity of recovery points, simplifying troubleshooting and offering tangible proof of service quality. MySherpa also leverages Continuum’s Tech Advantage program to upgrade existing clients to Continuity247, minimizing downtime by completing migrations after hours or on weekends.
Operational Impact
Quantitative Benefit
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