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National Postal Service
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
The Challenge
The national postal service was facing a significant decline in traditional mail volume due to the rise of electronic delivery. They needed to evolve their business model to stay relevant in the digital age. They saw potential in APIs to monetize their valuable demographics data and offer new business services. However, their initial attempts to develop APIs were slow and lacked the necessary tracking and management features. They needed a solution that offered advanced design capabilities, easy integration with backend services, and scalability to support a growing number of consumers.
About The Customer
The customer is a national postal service with a rich, 170-year history of delivering mail. They are part of a larger business conglomerate and are state-owned. The postal service has over 5,000 employees and generates an annual revenue of $121 million. However, they have been struggling with a decline in traditional mail volume, with a drop of more than 30% in letter volume over the last seven years. This has led to a reduction in mail carriage from six days a week to three. They are now looking to innovate and evolve their business model to stay relevant in the digital age.
The Solution
The national postal service turned to MuleSoft's Anypoint Platform for APIs to address their challenges. The platform offered advanced design capabilities in a design-first environment using RESTful API Modeling Language (RAML), making it easy to design APIs that were easy to understand and use. The platform also offered easy integration with any backend service, allowing the postal service to quickly move their designed APIs to production. MuleSoft also provided a depth of local support and services teams, making it a trusted partner for the postal service. With this solution, the postal service was able to develop APIs that drove customer engagement, transformed data into profit, and forged new partnerships.
Operational Impact
Quantitative Benefit
