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On Track to Process Excellence: Business Process Management Implementation
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Chemicals
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- System Integration
- Training
The Challenge
Brenntag Europe, a world leader in international chemical distribution, was facing challenges due to its continuous growth. The growth had led to a highly disparate and inefficient IT environment. There was a lack of enterprise-wide process standardization and visibility. The company also needed to comply with Sarbanes-Oxley criteria and improve its quality management for ISO certification and audits. The company desired to implement a consistent operational foundation, built with standardized and modular processes, to facilitate simplified implementations and the optimization of existing applications.
About The Customer
Brenntag is a world leader in international chemical distribution. The company employs 10,000 staff in over 300 locations, across 50 countries. Brenntag has an extensive portfolio of products and is the dominant supplier of industrial chemicals in central, eastern and northern Europe. It is the third largest provider in North America and the market leader in Latin America. The company offers its customers an unparalleled variety of industrial and specialty chemical products through a highly developed and comprehensive distribution network.
The Solution
In partnership with Brenntag project teams, Consulting Services initially implemented ARIS for SAP Solutions in a pilot project in Germany. This initiative included the capture, modeling, standardization and consolidation of existing process information into the evolving business process architecture. During the analysis phase, the project team concentrated on an existing SAP implementation to extract existing process information for comparison and inclusion in the SAP® Business Repository and ARIS. Once defined, the business processes documented in ARIS were synchronized with the integrated SAP® Solution Manager. The implementation of BPM was achieved using the Prime methodology, which is very effective for creating a process-oriented organization and optimizing value chains. All processes were documented in ARIS according to detailed target definitions. The conversion to a BPM-oriented organization was supported effectively with the communications and training plans created in the change management phase.
Operational Impact
Quantitative Benefit
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