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PacificComp ensures future-proof business transition with integration
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Process Control & Optimization
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
The Challenge
In 2010, Pacific Compensation Insurance Company (PacificComp) decided to change its business model from direct sales to utilizing insurance brokers. This significant shift required a major systems overhaul and posed substantial integration challenges. The company needed to integrate their policy management, billing management, and other systems to support its new business initiatives. The overall goal of PacificComp's business initiatives was to decrease costs and increase ease of use for both underwriters and their broker partners. This became the mandate for the architecture PacificComp's technical team was tasked to build. As much as possible PacificComp chose to invest in software as a service (SaaS) applications as these allowed the company to increase and decrease its usage as the market dictated. However, they also had several existing systems so it was necessary to integrate both current and new systems, whether cloud or on-premise.
About The Customer
Pacific Compensation Insurance Company (PacificComp) is a California-based insurance company that specializes in workers' compensation insurance. In 2010, the company decided to fundamentally change its business model from direct sales to utilizing insurance brokers. This strategic shift was in response to the demands of an increasingly competitive workers' compensation insurance marketplace in California. The company believed that partnering with insurance brokers would provide more and better opportunities for California's employers. However, this transition required a major systems overhaul and posed substantial integration challenges. PacificComp chose to invest in software as a service (SaaS) applications to increase and decrease its usage as the market dictated. However, they also had several existing systems, so it was necessary to integrate both current and new systems, whether cloud or on-premise.
The Solution
PacificComp chose Anypoint Platform to integrate their policy management, billing management, and other systems to support its business initiatives. The company hired Erich Leipold (evolsolutions LLC) as a contract architect to select an integration platform. They decided utilizing an enterprise service bus was the right architecture for their needs. From an architectural perspective, Pacific Comp used substantial numbers of SaaS applications. They decided the best architecture for their needs actually involved two Mule instances: a public and private instance. This provided appropriate security models for both external and internal Mule 'users'. Using Anypoint Platform, PacificComp began implementing the most critical and time-sensitive use cases required for their 2010 re-launch. First amongst these was integration between DCo, a policy management application for the AS/400 platform that managed all PacificComp policies, and STG billing, a billing application offered by MajescoMastek.
Operational Impact
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