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Ploeger Oxbo Reduces Support Time By 50%
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Agriculture
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Oxbo International, a part of the Ploeger Oxbo Group, develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. With several facilities and sister companies in Europe, the Ploeger Oxbo Group needed a solution to unify and host product information. The first challenge was finding a solution that could help them create and publish parts catalogs efficiently. The second was finding a solution that could connect to their fragmented technical documentation. Previous processes would take months to complete, making it challenging to provide sales and service support to the equipment owners seeking guidance on their machines.
About The Customer
Oxbo International is a company that develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. They offer equipment for nutrient application, berries, coffee, commercial corn, fresh market vegetables, forage, olives, processed vegetables, seed corn, and vineyards. The company's culture and business philosophy are rooted in integrity, innovation, and a superb commitment to customer service. Oxbo International has three manufacturing facilities in the United States (New York, Wisconsin, and Washington State) and multiple locations for direct service, sales, and parts as well as parallel dealer networks located near key markets. Oxbo is the North American distributor of all products manufactured in Europe by sister companies of the Ploeger Oxbo Group. Their top priority is to provide immediate local product and customer support for perishable and high-value crop producers. Their mission is to help their customers feed the World.
The Solution
The Ploeger Oxbo Group opted for Documoto’s Enterprise/Custom package to help them improve publishing processes and release timeframes, enhance customer support, as well as connect with their European counterparts. The Documoto Professional Services team worked alongside the Ploeger Oxbo Group’s publishing, engineering, IT, and aftermarket sales staff to guide the implementation process. After Oxbo’s cloud environment was configured and the publishing staff attended Documoto training, they began the process of migrating parts data and illustrations into the new system. With assistance from the Documoto Professional Services staff, the company’s Documoto portal, which they call ‘Oxbo Connect’, was rolled out to a select group of dealers for initial testing. Today, the Ploeger Oxbo Group, can successfully report that their network relies heavily on Oxbo Connect for parts information and ordering.
Operational Impact
Quantitative Benefit
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