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Power NI uses QlikView for better customer service
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Utilities
Applicable Functions
- Sales & Marketing
Services
- Data Science Services
The Challenge
Power NI, a leading independent all-island energy utility in Ireland, was reliant on 'legacy' customer management systems. They found that they were not making the best use of the information they had or able to access all the information they needed. They wanted better reporting and analysis, what QlikTech would describe as Business Discovery. The company was looking for a solution that could provide analysis reporting on sales and debt management for business customers and could be shared with customers through 'Energy on Line' to allow them to understand their energy consumption.
About The Customer
Power NI is part of the Viridian Group, Ireland's leading independent all-island energy utility. The group is made up of Viridian Power & Energy (and its independent retail arm Energia) and Power NI. Power NI supplies over 700,000 homes and more than 40,000 farms and businesses. They strive to provide customers with great value for money and the highest standards of service. Committed to the environment, they supply over 20,000 households with Eco Energy electricity, generated from 'renewable' energy sources.
The Solution
QlikView was introduced to Power NI through Capricorn Ventis. QlikTech was challenged to provide a 'proof of concept' with a sample of records from its database in just one day to demonstrate the effectiveness of the QlikView business intelligence platform. Using a large data sample of Power NI's existing databases, QlikTech was able to demonstrate that QlikView could be used to interrogate and analyse business data in a way that Power NI's existing reporting software simply was not. All of Power NI's existing customer databases are now linked to QlikView. This helps the company to intelligently manage customer services, sales, debt management along with financial and management reporting.
Operational Impact
Quantitative Benefit
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