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Roundcube delivers a superior customer experience using webMethods
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
The Challenge
The insurance industry is facing a myriad of challenges including aging IT infrastructure, increasing customer churn, decreasing turnover, protracted time-to-market, disruptive new entrants and a steady stream of new regulations. Additionally, more and more customers are looking for a digital touch point with their insurance providers. In order to keep up in this environment, providers are looking for an easy-to-use digital solution that has a rapid ROI, a low TCO and can be integrated with legacy systems. The solution must also come with a Web portal that’s reliable and customer-friendly for easy online access to services. Analysts refer to the market for digital insurance solutions as immature and with lots of potential for growth.
About The Customer
Roundcube is a daughter company of Combined Computer Services (CCS), a Holland-based software company that has been developing IT solutions for the insurance industry for more than 30 years. After extensive market research, CCS chose to partner with Software AG to develop the Roundcube solution and define the strategy for international expansion. The company name— Roundcube—was chosen to emphasize the stability of back-office systems and the roundness and flexibility required in front-end systems.
The Solution
The experts at Roundcube have leveraged webMethods BPMS and integration capabilities to develop an agile, modular and SOA-based policy, billing and claims management solution designed to meet the needs of business users, IT executives and customers of the insurance industry. By using webMethods, Roundcube is able to fully integrate with any back-office application and legacy systems, offer best-practices processes that can be modified by business users and adapted to the insurer’s specific business model, assure omni-channel accessibility for customers, employees, body-shops, brokers and other third parties, leverage self-service components to create the ultimate customer experience, and offer its solution in the cloud.
Operational Impact
Quantitative Benefit
