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SCARPA Enhances Operational Efficiency and Inventory Visibility with Celigo Integration
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Functions
- Human Resources
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Picking, Sorting & Positioning
Services
- System Integration
The Challenge
SCARPA, a global manufacturer and distributor of performance-driven footwear, was facing significant challenges in managing its growing operations. The company had been using NetSuite for nearly a decade and had recently upgraded its web storefront to the Magento platform. However, the migration from its legacy storefront necessitated the automation of its order-to-cash processes by connecting Magento and NetSuite. The custom integration that was in place proved to be unreliable, often causing delays, errors, and a lack of inventory visibility. This situation was further exacerbated by the fact that the team had to prioritize human resources to deal with customer orders, causing other critical areas of the business to be neglected.
About The Customer
SCARPA is a global manufacturer and distributor of high-quality footwear for various outdoor activities such as mountaineering, trekking, hiking, alpine running, climbing, and skiing. The company was founded in the Italian Alps and has seen significant growth over the years. As part of its growth strategy, SCARPA has been upgrading its technical infrastructure, including replacing its legacy, open-source web storefront with a more powerful and modern Magento platform. Despite its global reach, SCARPA operates with a small team and has been using NetSuite for nearly a decade to manage its operations.
The Solution
To address these challenges, SCARPA decided to automate its processes with Celigo’s Magento-NetSuite Integration App. This solution was designed to reduce errors, increase efficiency, and improve the customer experience by providing a better way to integrate Magento and NetSuite. Celigo’s prebuilt integration flows allowed the SCARPA team to replace the previous custom integration quickly, a critical factor considering the small size of SCARPA’s operations team, which did not include an in-house developer. The integration with Celigo has significantly improved the company’s efficiency and customer response, freeing up the team to focus on larger, more strategic initiatives.
Operational Impact
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