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Social business environment revitalizes global enterprise’s communications
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
The Challenge
Daifuku Co., Ltd., a global enterprise focusing on industrial-materials handling, was facing challenges with its outdated infrastructure for communications and collaboration. The company had not updated its core system in Japan for some time, and affiliate companies and offices outside of Japan relied primarily on inefficient email for communications and sharing information, with no support for mobile access. Acquired firms’ communication systems remained separate. These deficiencies slowed business processes, reduced staff productivity, and inhibited Daifuku from achieving its goals of driving innovation and increasing international sales.
About The Customer
Daifuku Co., Ltd. is a global enterprise that specializes in industrial-materials handling. The company's systems combine conveying, storage, sorting, picking, and controls. Daifuku has affiliate companies and offices operating in 20 countries and regions worldwide. The company has approximately 6,700 employees and is headquartered in Osaka, Japan. Daifuku's primary goal is to drive innovation and increase international sales. However, the company's outdated infrastructure for communications and collaboration was hampering its growth as a global enterprise.
The Solution
To overcome its challenges, Daifuku implemented a social network environment powered by IBM software. IBM Notes® and Domino® V9.0 software were used to deliver easy-to-use and mobile communications, as well as compatibility with traditional applications. Notes and Domino software also offered social capabilities such as profiles and file sharing. IBM Connections software was used to provide communities of interest, blogs, activity lists, wikis, and other social tools. Furthermore, communications became more immediate and personal by integrating IBM Sametime® software, where presence, instant messaging, and web conferences can quickly link employees from any geographic location.
Operational Impact
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