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State Taxation Department Makes Printing “Less Taxing” with Software AG Solution
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Waste Reduction
Services
- System Integration
- Software Design & Engineering Services
The Challenge
The Bavarian Federal State Department of Taxation has a major daily task of corresponding with citizens through letters. The content of these letters is the primary challenge, but they also need to be printed, enveloped, and dispatched in a timely manner. This is a manually intensive task for the 16,000 tax clerks. The department recognized that if only a portion of these letters could be processed automatically, immediately after they’ve been composed, the taxation department could reduce costs and, at the same time, utilize staff’s time more efficiently.
About The Customer
The RZ Nord of the Bavarian Federal State Department of taxation is responsible for Information technology and Communications. It’s one of two state computer centers in Bavaria. Because of its extensive resources and IT know-how, the computer center RZ Nord now serves not only the government’s taxation department but also other government departments. The department has 16,000 tax clerks who are responsible for corresponding with citizens through letters. This involves providing the content for all letters and then printing, enveloping, and dispatching them in a timely way.
The Solution
To streamline operations, the department’s computer center RZ Nord has developed a multi-client-enabled service, which centralizes printing using Software AG’s Entire Output Management. With this service, the tax clerks send locally composed letters directly from their PC office software to the high-volume printing center in Nuremberg for printing and dispatching. The solution not only saves time and money but also enables RZ Nord to make better use of existing IT investments. The functionality of Entire Output Management goes beyond the pure process of printing output. Its archiving facilities offer tremendous potential, for example, when used with event-controlled processes. In RZ Nord’s case, the computer center combines the functionality of Entire Output Management with the job scheduler Entire Operations, also a part of the Software AG Entire System Management portfolio.
Operational Impact
Quantitative Benefit
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