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Vonage > Case Studies > StoryCorps: Going Digital to Capture Personal Stories During a Pandemic
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StoryCorps: Going Digital to Capture Personal Stories During a Pandemic

Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Education
Applicable Functions
  • Human Resources
Use Cases
  • Remote Collaboration
Services
  • Software Design & Engineering Services
The Challenge
StoryCorps, a U.S. nonprofit dedicated to recording, preserving, and sharing the stories of people of all backgrounds and beliefs, faced a significant challenge when COVID-19 shut down their in-person recording spaces. The organization needed a digital solution to continue their work and capture an oral time capsule of a historic moment. The urgency to develop self-service tools for recording stories outside of StoryCorps’ physical booths became paramount. StoryCorps recognized that a digital recording platform was the solution for capturing conversations between people who needed to be apart.
About The Customer
StoryCorps is a U.S. nonprofit organization dedicated to recording, preserving, and sharing the stories of people of all backgrounds and beliefs. The organization's work has brought together more than 600,000 people and produced thousands of stories that are archived in the U.S. Library of Congress. Select stories are broadcast nationwide on National Public Radio. More than 10,000 people across all 50 U.S. states and 15 other countries have recorded and preserved their stories through StoryCorps Connect.
The Solution
StoryCorps partnered with Vonage to build StoryCorps Connect, a digital recording platform powered by the Vonage Video API. Vonage’s communications technology allowed StoryCorps to not only maintain but expand its operation. Vonage’s video solution uses WebRTC technology, a standard interface embedded in all browsers, which guarantees StoryCorps the widest reach: An internet connection and a web browser were all participants needed to connect. The development of StoryCorps Connect began with a rapidly built weekend prototype. Thanks to the support Vonage provided, StoryCorps’ two-person digital team could focus on building the online recording application they needed without getting entangled in the technical details of integrating with their backend systems.
Operational Impact
  • StoryCorps Connect enabled more than 10,000 people across all 50 U.S. states and 15 other countries to record and preserve their stories.
  • In June, the organization launched a campaign with AARP and the Ad Council to encourage people to record StoryCorps Connect interviews with elders to counter social isolation.
  • In late November, months of planning culminated in their annual Great Thanksgiving Listen campaign, encouraging young people to interview an elder in their life. StoryCorps Connect made it possible to bring together generations of families who were unable to visit each other due to COVID-19 concerns and restrictions.
Quantitative Benefit
  • Over 10,000 people across all 50 U.S. states and 15 other countries have recorded and preserved their stories through StoryCorps Connect.

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