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Stribling Equipment: Reliable, Feature Rich Remote Support to Serve a Wide Range of Users
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Construction & Infrastructure
- Equipment & Machinery
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Training
The Challenge
Stribling Equipment, a leading provider of construction and forestry-related products and services, was facing challenges with its tech support team. The team was having difficulty establishing connections with devices used by employees at its 20 stores, as well as its sales team and technicians in the field. This was causing delays and inefficiencies in their operations. The company needed a more robust remote support solution that could reliably connect to a variety of devices and provide the necessary support to its users.
About The Customer
Stribling Equipment, LLC, is a leading provider of construction and forestry-related products and services in Mississippi, Arkansas, and West Tennessee. The company is a family-owned business that offers a full line of industry-leading products, the services of highly trained professionals, outstanding parts availability, and unmatched service capability. In addition to selling equipment from trusted brands—including John Deere, Sakai, Hitachi, Gomaco, and Leica—Stribling offers in-house and field maintenance to protect the equipment investments of its customers and help them maximize productivity while minimizing daily operating costs.
The Solution
After researching various remote support solutions, Stribling’s IT department chose Bomgar Remote Support. The solution allows the IT team to establish a connection with a device in a number of different ways, reducing the average time to connect by more than 50 percent. Bomgar’s Screen Sharing feature makes it easier for the IT team to support users by allowing them to see what’s happening on the user's screen. The Bomgar File Transfer technology allows a technician to drag and drop a file, such as a print driver or a zip file, from the Bomgar Console without having to access a server to download it. During a support session, users who have an iOS or Android phone with a camera can stream live video to the IT support team using the Bomgar InSight feature.
Operational Impact
Quantitative Benefit
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