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Qlik > Case Studies > Supporting growth aspirations with Qlik
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Supporting growth aspirations with Qlik

Technology Category
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Utilities
Use Cases
  • Predictive Maintenance
  • Real-Time Location System (RTLS)
Services
  • Data Science Services
  • Cloud Planning, Design & Implementation Services
The Challenge
Tenaga Nasional Berhad (TNB), the largest electricity utility in Malaysia, is aiming to become a leading provider of sustainable energy solutions by 2025. To support this goal, TNB's Group Finance Division initiated the creation of a centralized Business Performance Management (BPM) dashboard. The dashboard was designed to increase the focus on growth and profitability, transforming finance from process manager to value creator. However, the challenge was to ensure that the dashboard displayed accurate and timely information, provided the correct picture through data visualizations, and was delivered to the right stakeholders.
About The Customer
Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia, serving 9.2 million customers. The company has ambitious growth aspirations and aims to be a leading provider of sustainable energy solutions in Malaysia and internationally by 2025. This goal is part of its 'Reimagining TNB' strategy, which is supported by four enablers: capital allocation and value creation, corporate and organization structure, digital and data analytics, and culture, capabilities and performance management. In line with this strategy, TNB's Group Finance Division led an initiative to create a centralized Business Performance Management (BPM) dashboard to enhance focus on growth and profitability.
The Solution
The BPM team collaborated with a Qlik consulting team to design and develop the dashboard and adopt best practices for setting up the finance data model. The result was a user-friendly, flexible platform that provides collaborative analytics. The interactive dashboard enables users to discover business insights and support quicker corrective action. Automated dashboards are also integrated with a data warehouse, enhancing data integrity. The dashboard provides an executive overview for business performance monitoring and reporting. It tracks performance against budgets and targets, enabling TNB to close any performance gaps. The dashboard has resulted in a culture and behavior change in business performance management, leading to more collaborative and action-driven discussions.
Operational Impact
  • The Qlik dashboard has become the go-to source for performance data, such as revenue, cost, and profit after tax, helping the company to visualize information and make business decisions with greater accuracy and speed.
  • The dashboard supports automated reporting, saving thousands of hours each year.
  • The dashboard can automatically identify whether costs for the repair and maintenance of assets are preventative or corrective, as well as analyze them by location, voltage levels, types of work, and cost components. This helps identify patterns and allows for early preventive measures.
Quantitative Benefit
  • Time taken to prepare business performance reports reduced by 75%
  • Efficiency gain of 20% in time taken for performance review meetings
  • Thousands of hours saved by automated report generation

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