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Telefónica's Global Expansion with Zscaler
Applicable Industries
- Electronics
- Telecommunications
Applicable Functions
- Maintenance
The Challenge
Telefónica, a leading integrated operator in the telecommunication sector, faced a significant challenge in supporting its expansion into Latin America and other overseas markets. The company needed to ensure service reliability, manage services across various geographies, and differentiate itself as the best Internet access provider. However, the company had no presence in Asia, which meant that customers traveling there would either have to be backhauled to Europe or routed to expensive, local routes. Furthermore, the maintenance and deployment of appliances were not scalable, making it difficult for the company to expand its operations effectively.
About The Customer
Telefónica is one of the world’s leading integrated operators in the telecommunication sector, providing communication, information, and entertainment solutions. The company has a presence in Europe and Latin America and operates in 25 countries. As of March 2012, Telefónica’s total number of customers amounted to over 309 million. The company was looking to expand into overseas markets, including Latin America, and needed a solution that could support this expansion while ensuring service reliability and global coverage.
The Solution
To address these challenges, Telefónica initiated a Request for Proposal (RFP) process, testing out solutions from qualified RFP respondents. Traditional appliance vendors were not chosen due to their inefficiency and difficulty in scaling. Instead, Zscaler was selected for its ability to provide a global footprint, including specific presences in countries in Latin America. Zscaler offered a global footprint, flexible and drill-down reporting capability, and consolidation of data centers, eliminating the need for appliances. With Zscaler, Telefónica could ensure service accessibility from anywhere, provide a professional, flexible reporting platform, and consolidate activity and logs across geographies for their customers.
Operational Impact
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