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Action1 > Case Studies > ThreatAware Enhances Endpoint Management Offering through API Integration with Action1
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ThreatAware Enhances Endpoint Management Offering through API Integration with Action1

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Glass
  • National Security & Defense
Use Cases
  • Cybersecurity
  • Inventory Management
Services
  • Cybersecurity Services
  • System Integration
The Challenge
ThreatAware, a cybersecurity intelligence platform, was facing a challenge in providing a comprehensive endpoint management solution to its customers. The platform, which helps both internal IT departments and managed service providers streamline cybersecurity management, connects to multiple security systems, pulls valuable data from them, and surfaces critical alerts for all those systems in one aggregated view. However, the integration of endpoint management into this single pane of glass was a missing piece. ThreatAware customers, who were using Action1 to manage updates and software on their endpoints and provide IT support, requested that ThreatAware integrate its platform with Action1 to provide a more extensive endpoint management offering.
About The Customer
ThreatAware is a London-based company that offers an agentless cybersecurity intelligence platform. This platform enables IT teams to manage all their systems from a single pane of glass by connecting with enterprise security tools, such as anti-virus and web proxy solutions, and pulling data from them. ThreatAware's platform is used by both internal IT departments and managed service providers (MSPs) to streamline cybersecurity management. The company's customers were already using Action1 to manage updates and software on their endpoints and provide IT support, and they requested the integration of Action1 into the ThreatAware platform for a more comprehensive endpoint management solution.
The Solution
In response to the challenge, Jon Abbott, CEO of ThreatAware, decided to integrate Action1’s powerful endpoint management capabilities with the agility offered by ThreatAware’s single pane of glass. Leveraging Action1’s RESTful API, ThreatAware was able to connect the two solutions with ease. Now, ThreatAware customers can get a valuable overview of data collected by Action1 — such as the number of managed endpoints, their patching status and missing updates — right in ThreatAware’s aggregated view. By clicking on the Action1 view, IT professionals can easily drill down to get more detailed information about their endpoints, manage and remediate patches across all their endpoints with minimal effort, and provide office-quality IT support remotely.
Operational Impact
  • The integration of Action1 into the ThreatAware platform has resulted in significant operational benefits. IT professionals can now easily spot issues and validate their IT controls across their entire IT estate. They can also connect to users’ machines and provide office-quality IT support remotely, all right from the Action1 view in the ThreatAware platform. This has not only saved time but also strengthened security and ensured business continuity. Moreover, the integration has been particularly beneficial for new ThreatAware customers who worry about the patching status of their systems. They can now get this information quickly and easily, on top of the other cybersecurity intelligence provided by ThreatAware.
Quantitative Benefit
  • ThreatAware customers can now manage and remediate patches across all their endpoints with minimal effort.
  • IT professionals can provide office-quality IT support remotely, saving time and resources.
  • New ThreatAware customers can quickly check the patching status of their systems in a few clicks.

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