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Transforming Health and Safety Reporting: A Case Study on Axis Group
Applicable Industries
- Healthcare & Hospitals
- National Security & Defense
Use Cases
- Onsite Human Safety Management
- Personnel Tracking & Monitoring
The Challenge
Axis Group, a leading provider of facilities-related security, reception management, cleaning, and support services across the UK, was facing a significant challenge in its health and safety reporting process. The company was operating on a reactive basis, with very few near misses being reported, and those that were reported were often delayed in reaching the head office due to the paper-based reporting system. The company wanted to shift from this reactive approach to a proactive one that would prevent accidents. The challenge was not only to change the reporting system but also to change the mindset of the large workforce towards reporting not just accidents, but near misses too.
About The Customer
Axis Group is a leading provider of facilities-related security, reception management, cleaning, and support services across the UK. The company employs around 4,000 staff across hundreds of its clients’ sites. The company was facing a challenge in its health and safety reporting process, which was largely reactive and relied on paper reports that often didn't reach the head office in a timely manner. The company wanted to shift from this reactive approach to a proactive one that would prevent accidents and improve the overall safety of its operations.
The Solution
To address this challenge, Axis Group implemented the ReportLine service, a system that allows any staff member to report an accident or near miss at any time of the day, 365 days a year, either by dialing a number or using an online 'near miss report' form. This system was designed to be simple and direct, eliminating the bureaucratic and time-consuming processes that may have deterred staff from reporting near misses in the past. The ReportLine team, trained in line with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), gathers information on the incident and sends it to Axis management for investigation. In case of incidents needing to follow RIDDOR regulations, the Axis Group Health and Safety Manager is consulted to ensure proper reporting to the Health and Safety Executive.
Operational Impact
Quantitative Benefit
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