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Visibility and Scalability for Operational Excellence
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- System Integration
The Challenge
MAPFRE, a global leader in insurance, faced several challenges as it expanded its operations. The company needed to improve the functionality and performance of its existing operational management system, increase scalability to support global operations, integrate systems and processes across the enterprise, simplify the development of new business solutions, and improve collaboration between business and IT. The international market was particularly competitive due to the residual effects on prices after the global financial crisis in 2008. As a result, insurance providers were being pressured to become more efficient and do more with less. MAPFRE decided BPM was the solution that would provide the scalability and efficiency needed to get ahead in the global marketplace.
About The Customer
MAPFRE is a global leader in insurance, at the top of the market in Spain, among the top 10 insurance providers in Europe, and the leader in non-life insurance in Latin America. MAPFRE serves 27 million customers in 49 countries. A Software AG customer for nearly two decades, MAPFRE started with Adabas and now also uses ARIS and webMethods. The company has established itself as the market leader of the insurance industry in Spain and is quickly expanding in the international market. This rapid growth poses certain organizational challenges as the company looks to coordinate operations across the globe.
The Solution
MAPFRE implemented a suite of solutions including ARIS Business Server, My webMethods Server, webMethods Business Process Management Suite (BPMS), webMethods Composite Application Framework, and webMethods Integration Server. The company enhanced its operational management system, referred to internally as the Sistema de Gestión Operativa (SGO), with webMethods to give it the scalability and added functionality that the business requires. The latest edition, SGO v2, has integrated more than 10,000 users in 5,000 different locations. To date, approximately 145,000 process instances are completed and about 430,000 tasks are managed per month. MAPFRE also created a BPM Competency Center to support its BPMS strategy. The Competency Center is made up of process experts who work as intermediaries between business and IT and ultimately report to the company’s CIO.
Operational Impact
Quantitative Benefit
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