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VistaPrint Improves Security, Meets Productivity Demands
Technology Category
- Cybersecurity & Privacy - Endpoint Security
Applicable Industries
- Consumer Goods
Use Cases
- Cybersecurity
Services
- System Integration
The Challenge
VistaPrint, an online supplier of high-quality graphic design services and customized print products, faced a significant challenge in its customer service center. The company uses Cisco Computer Telephony Integration (CTI) Object Server and has also written applications of their own to optimize monitoring and logging of voice and onscreen activity of customer service representatives during calls. Many key applications that the customer service representatives use require elevated privileges, so each user at the call center is configured as a local administrator on their computer. This posed a security risk as viruses and malware could take advantage of these privileges to gain access through web browsers and email software, leading to downtime for the customer service representatives and therefore a slower response to customers. VistaPrint wanted to achieve a Least Privilege User environment and reduce virus and malware security issues at its call center without jeopardizing employee productivity.
About The Customer
VistaPrint is a leading online supplier of high-quality graphic design services and customized print products to small businesses and consumers. Over 7 million customers have used VistaPrint for printed products ranging from business cards and brochures to invitations and thank you cards. VistaPrint operates 17 localized VistaPrint websites that service customers in more than 120 countries. VistaPrint has standardized, automated, and integrated the entire graphic design and print process from design conceptualization to product shipment. By aggregating orders and printing them in highly-automated printing facilities, VistaPrint significantly reduces the costs and inefficiencies associated with traditional short run printing. The efficiencies achieved have enabled the company to offer custom designed, full-color, low-cost printed products even in small quantities.
The Solution
VistaPrint implemented BeyondTrust's PowerBroker for Desktops to address its security and productivity challenges. PowerBroker for Desktops allows administrators to assign end users permissions to required or selected applications, eliminating the need for end users to have administrative rights. This protects the customer support center against zero-hour exploits (viruses for which anti-virus software has not yet been devised). Malware is neutralized—regardless of whether anti-virus software has learned to identify it as a virus. The IT help desk staff at VistaPrint was thrilled to discover that BeyondTrust PowerBroker for Desktops virtually eliminated malware and zero-hour exploits at the customer service center, reducing support costs. BeyondTrust PowerBroker for Desktops prevents unauthorized malicious use of computers by allowing end-users to install only approved applications and make only authorized system changes.
Operational Impact
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