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Vodafone Hungary's Transformation in Order Management with TCS HOBS
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Inventory Management
- Speech Recognition
Services
- System Integration
The Challenge
Vodafone Hungary, after acquiring UPC Hungary, was faced with the challenge of transforming, rationalizing, and consolidating its complex IT and operational support system (OSS) landscape. The company needed a middleware solution that could manage its nearly one million subscribers and cater to fixed voice services as well as cable and gigabit passive optical networks (GPON) network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management. The challenge was to simplify the order orchestration process and streamline the operations.
The Customer
Vodafone Hungary
About The Customer
Vodafone Hungary is a leading telecommunications company that provides a range of services including fixed voice services, cable and gigabit passive optical networks (GPON) network based broadband services. The company has nearly one million subscribers and is constantly seeking to improve its services and customer experience. After acquiring UPC Hungary, Vodafone Hungary faced the challenge of managing a complex IT and operational support system (OSS) landscape. The company needed a solution that could streamline its operations, improve order management, and enhance the customer experience.
The Solution
To address the complex IT and OSS landscape, Vodafone Hungary chose the TCS HOBS order management platform. This platform is based on a plug-and-play service-oriented architecture (SOA) with out-of-the-box (OOTB) interface specifications for third-party integrations. Several open APIs and microservices enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes, and incorporated manual interventions. The availability of tasks, SLAs, and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.
Operational Impact
Quantitative Benefit
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