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IBM > Case Studies > Westpac New Zealand Ltd. - Putting unprecedented banking power in customers’ hands transforms mobile banking
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Westpac New Zealand Ltd. - Putting unprecedented banking power in customers’ hands transforms mobile banking

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Sales & Marketing
  • Business Operation
Use Cases
  • Predictive Quality Analytics
Services
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
The Challenge
Westpac New Zealand Ltd. wanted to offer its mobile banking customers unprecedented account access and functionality. Customers wanted a consistent banking experience regardless of how they accessed their accounts, but most mobile banking apps offered limited features and required multiple logins to access different accounts. The bank wanted to overcome these hurdles and provide a seamless and comprehensive mobile banking experience.
About The Customer
Westpac New Zealand Ltd., based in Auckland, is a wholly owned subsidiary of Westpac Banking Corp., headquartered in Sydney, Australia. Westpac New Zealand is the second-largest bank in the country, with more than 1.5 million customers. In 2011, the bank commemorated 150 years of continuous service to New Zealand communities. The bank is committed to providing a seamless and comprehensive mobile banking experience to its customers.
The Solution
The bank introduced the new Westpac One mobile banking platform that helps users perform almost any banking transaction and access multiple accounts with its novel, single-view timeline feature. A cloud-based analytics solution powers fast, data-driven insights for customers and the bank without putting a heavy load on the bank’s other systems. Further, by putting its new, device-agnostic application development platform in the cloud, the bank can quickly and economically deploy new customer-focused features.
Operational Impact
  • The solution reduces monthly operating costs by 60 percent, by consolidating customer data in and processing queries through the analytics platform.
  • The consolidated customer view also makes it possible for customers to receive decisions on mortgage, credit card or other loan applications within 60 seconds.
  • A state-of-the-art mobile application deployment platform lets the bank create an application and deploy it across all online and mobile platforms and operating systems, reducing development costs and time to market for new apps and features.
Quantitative Benefit
  • Monthly operating costs reduced by 60 percent, from NZD1 million to NZD400,000.
  • Decisions on mortgage, credit card or other loan applications delivered within 60 seconds.
  • Significant reduction in development costs and time to market for new apps and features.

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