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Zebra Enables Efficient Communication and Collaboration for Parkland Health & Ho

Due to the needs of its service area, the new healthcare campus doubled in size. With the vast size difference between the old and new hospital, Parkland had to address several issues — the most critical being adjustments in the day-today patient care provided by its clinical staff. The sheer size of the patient floors — nearly the length of two football fields — was a challenge. That size drove caregivers from a centralized care model to a decentralized one — creating the need to change how communication and collaboration happens.

  • Zebra Technologies
    The company designs and sells printing devices that print labels, plastic cards, tickets, and receipts. The company also makes equipment to read barcodes with its acquisition of Motorola Solutions in 2014. Its Zebra Location Solutions unit provides asset tags, call tags, sensors, exciters, and software -- all of which use passive radio-frequency identification (RFID) to help companies track and manage assets. Zebra Technologies serves government customers and many corporate clients in industries ranging from health care to manufacturing to retail.
  • Equipment & Machinery
  • Maintenance
  • Process Control & Optimization
    Process control and optimization (PCO) is the discipline of adjusting a process to maintain or optimize a specified set of parameters without violating process constraints. The PCO market is being driven by rising demand for energy-efficient production processes, safety and security concerns, and the development of IoT systems that can reliably predict process deviations. Fundamentally, there are three parameters that can be adjusted to affect optimal performance. - Equipment optimization: The first step is to verify that the existing equipment is being used to its fullest advantage by examining operating data to identify equipment bottlenecks. - Operating procedures: Operating procedures may vary widely from person-to-person or from shift-to-shift. Automation of the plant can help significantly. But automation will be of no help if the operators take control and run the plant in manual. - Control optimization: In a typical processing plant, such as a chemical plant or oil refinery, there are hundreds or even thousands of control loops. Each control loop is responsible for controlling one part of the process, such as maintaining a temperature, level, or flow. If the control loop is not properly designed and tuned, the process runs below its optimum. The process will be more expensive to operate, and equipment will wear out prematurely. For each control loop to run optimally, identification of sensor, valve, and tuning problems is important. It has been well documented that over 35% of control loops typically have problems. The process of continuously monitoring and optimizing the entire plant is sometimes called performance supervision.
  • Medical service providers.

  • Parkland surveyed its nursing staff to gain feedback on various mobile devices. They selected Zebra Technologies’ MC40-HC enabled with Zebra’s Workforce Connect Voice client. The decision was based on performance, capability, durability and compliance with Parkland’s infection prevention program.

  • Alarms For Automated Applications, Communication Performance, Electronic Medical Record, Number Of Connected Devices, Personal Medical
  • Emerging (technology has been on the market for > 2 years)
  • Impact #1
    [Efficiency Improvement - Communication]
    Parkland’s decision to implement a mobile solution enabled the nursing staff to focus on what’s most important — patient care. The solution gives nurses the ability to communicate in real-time, access right-now information, and take the right action with that information.
    Impact #2
    [Efficiency Improvement - Operation]
    Parkland’s leadership can track all patient activities from positive patient identification, specimen collection, laboratory specimen tracking, and pharmacy medication administration. Additionally, hospital staff communication with voice and secure texting, along with patient alerts and alarms — this all helps increase patient safety, care and satisfaction.
    Impact #3
    [Efficiency Improvement - Labor]
    The technology solution also helps the hospital escalation process. Instead of multiple staff members responding to a specific call, the process allows someone to accept a response and complete the job without potentially three or four nurses responding to the same call.
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