The client, a US-based freight management company with over 10,000 active carriers, was facing challenges with their legacy ERP system. The system was time-consuming, required a lot of manual work, and was prone to human errors. The company used three different carriers' marketplaces and manually posted new requests from customers on load boards. Agreements for every carrier were created and emailed manually, and a third-party service was used for managing insurance online. The load status and location were tracked using a third-party application, which the customers did not have access to. The company's accountant manually entered all the data necessary for invoicing to the customer and the carrier after getting the information on the delivered freight from a broker. The company owners analyzed the profitability of carriers and customers, as well as brokers' performance by gathering the information from the ERP, the accounting software, and .xls files.

When the Client came to Belitsoft in 2018, their company used a legacy ERP in a combination with .xls files and multiple tabs opened in a browser for accessing third-party apps. The process was time-consuming, implied lots of manual repetitive work, and was exposed to a high risk of human errors.