CNH Industrial, a global leader in capital goods, was on a digital transformation journey with a focus on improving their customer experience. The company was seeking innovative solutions to optimize their spare parts management business across the 12 brands within the group. The challenge was to find a solution that could support the end-to-end supply chain, monitor changing customer needs, and align the supply chain with those needs in real-time. CNH Industrial needed a powerful processing, SaaS-based solution that could provide real-time visibility and collaboration across their supply chain, enhance collaboration across dealers and stakeholders in multi-tier networks, and maximize parts availability to minimize machine downtime and total cost of ownership (TCO).