MPR Logistics, through its division Hot Shot Services, opened a new 75,000 sq.ft. warehouse in Garland, Texas. The primary objective was to provide unmatched high-volume Direct-to-Customer (DTC) fulfillment for their clients. However, managing such a large-scale operation and maintaining a 100% shipping success rate was a significant challenge. The traditional logistics operations often require a large staff and can still struggle with efficiency and accuracy. The company needed a solution that could help them scale up their operations while maintaining their shipping success rate, all with a fraction of the staff of traditional operations.

Deliverr, a platform that enables sellers to sell across multiple channels and impress their customers with 1-day or 2-day delivery, was facing a significant challenge. The company's mission to democratize fulfillment and help small and mid-sized companies compete with the delivery expectations set by Amazon required a substantial investment in technology, operations, and a network of nimble warehouses across the country. However, their existing Warehouse Management System (WMS) was unable to keep up with their volume during the peak season of 2020. This situation necessitated a change in their WMS to ensure efficient operations and meet the increasing demand. Jim Heinecke, head of the WMS and Systems Integration team at Deliverr, and his team conducted a rigorous evaluation of 10-15 WMS software providers to find a solution.

Badger Fulfillment Group, established in 2018, embarked on a mission to transform their business model from a traditional business-to-business (B2B) model to a hybrid operation that includes direct-to-consumer (DTC) order fulfillment. To achieve this, they built a new 120,000 sq. ft. warehouse in Harvard, IL, specifically designed for third-party logistics (3PL) operations. However, for their state-of-the-art facility to succeed, they recognized the need for a flexible and scalable Warehouse Management System (WMS). The challenge was to find a solution that could streamline their processes for end-to-end management of B2B, B2C, and location-to-location (LTL) order fulfillment. They needed a system that could handle the different types of customers they wanted to take on, eliminate order and shipment inaccuracies, and maintain visibility for each of their clients.