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Pitney Bowes
Overview
HQ Location
United States
Year Founded
1920
Company Type
Public
Revenue
$1-10b
Employees
10,001 - 50,000
Website
Stock Ticker
NYSE: PBI
Twitter Handle
Company Description
Pitney Bowes is a global technology company crafting innovative products and solutions that help clients “get it right” in the complex world of commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global e-commerce. Founded in 1920, Pitney Bowes operates around the world, delivering accuracy and precision to more than 1.5 million clients.
IoT Snapshot
Pitney Bowes is a provider of Industrial IoT cloud planning, design and implementation services, training, data science services, and system integration services, and also active in the finance and insurance, marine and shipping, and retail industries.
Technologies
Use Cases
Functional Areas
Industries
Services
Technology Stack
Pitney Bowes’s Technology Stack maps Pitney Bowes’s participation in the IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
Tobi: Enhancing Customer Experience with Improved Returns Processing
Tobi, an international fast-fashion online retail destination, was facing challenges with its returns process. The company, which serves young women in over 100 countries, was struggling to contain the costs of offering free returns. The bulk rate provided by their legacy supplier, the U.S. Postal Service, was proving to be expensive. Additionally, Tobi’s limited order tracking abilities were prompting frequent customer inquiries, many of them about returns. This lack of clarity around the returns process left customers wondering when they would receive a refund or replacement item, creating a negative customer experience. The Tobi team also struggled with the lack of visibility when expediting customer queries.
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