Vadso Municipality in Norway offers extracurricular activities for its citizens, with parents having the ability to enroll their children and receive a subsidy on the fees. However, the program’s availability and enrollment process was not accessible through any digital means. Parents had to manually search for available activities and contact the responsible agency to enroll their children. To claim the subsidy, parents had to visit different departments and submit various documents and forms. This cumbersome process limited the program’s reach. The client wanted a technology that could digitize the entire process, creating a web application that enables parents to explore the activities and enroll their children. The biggest challenge was to understand the entire process and the existing technology that the Vadso Municipality had employed. Developers had to deal with various complex scenarios like different enrollment requirements and eligibility criteria for subsidies. Language barrier and integration with other systems were additional difficulties.

The client, a legal services firm in Australia, had an existing website platform that served as an educational tool and communication gateway. The website was used by potential clients to learn about services and by existing clients to ask questions. However, the manual handling of high volumes of queries and questions posed a significant challenge. This resulted in increased administrative costs and time consumption, negatively impacting the business’s profitability and productivity. The firm sought a solution that would reduce the manual efforts of the administrative team, improve overall productivity, and enhance the quality of customer communication and service.