Zensar Technologies

Our client, a South African company dealing with the settlement of various securities, had invested in an on-premises data lake as a single, reliable source for data-driven decision making. Despite significant investment, the client was unable to achieve the desired agility and scalability. The data lake’s infrastructure presented several challenges including inability to scale, high infrastructure and maintenance costs, and lack of cloud-based computing. Its monolithic architecture was unable to handle the client’s increasing data storage and analytics needs. The absence of cloud-based services resulted in underutilization of the data lake by business users. It was inaccessible by many, lacked real-time services, and was regarded as an unreliable source, leading to significant revenue leakages.

The client, a consumer electronics and networking company based in California, was facing several challenges that were affecting their customer engagement and overall sales. The primary issues included inadequate customer support, ineffective handling of customer issues on social media, and a lack of welcome emails for new customers who made purchases online. These issues were causing a significant decrease in customer satisfaction and loyalty, which in turn was negatively impacting the company's sales and reputation in the market.

The client, a global science and specialty chemicals company, was facing a significant challenge with its application design at the global level. The existing design was outdated and inefficient, leading to slow page response times and a less than optimal user experience. This was affecting the company's ability to effectively engage with its users and was potentially impacting its global reputation. The client needed a complete overhaul of its application design to improve its functionality and user experience.