Firmware Over-the-Air

Firmware Over-the-Air (FOTA) is a process of updating a mobile phone’s operating system and software over the network, rather than having the consumer come into a service center for updates.

FOTA-capable phones download upgrades directly from the service provider. Traditionally, the consumer was responsible for updating mobile device firmware via a device-specific service facility or PC download. These inconvenient methods often resulted in inconsistent firmware upgrades and other issues. FOTA allows manufacturers to provide efficient and timely firmware updates for handsets, which increases customer satisfaction and reduces technical support requirements.