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实例探究 > 20% Reduction in Bad Debt: Collections Automation Journey with AI

20% Reduction in Bad Debt: Collections Automation Journey with AI

技术
  • 分析与建模 - 预测分析
  • 功能应用 - 企业资源规划系统 (ERP)
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 过程控制与优化
服务
  • 软件设计与工程服务
  • 系统集成
挑战
With a team of just 12 people, Staples faced a hectic work environment. Seven collectors were managing 900-1000 accounts each, with aging buckets up to 1000 days. They had to manually gather information from 20 different customer portals, which was time-consuming and inefficient. The accounts included multiple parent-child scenarios, complicating visibility and transparency. Paper-based aging and manual prioritization further added to the inefficiency, with dollars stuck in 1000+ days aging buckets. Manual invoice tracing from customer portals led to lesser productivity.
关于客户
Staples, headquartered in Framingham, Massachusetts, is a leading company in the Business Supplies and Equipment industry. Known as The Work Life Fulfillment Company, Staples helps businesses of all sizes be more productive, connected, and inspired. They offer customized solutions through dedicated account teams, category professionals, innovative brands, and a curated product assortment. Staples aims to help organizations achieve their goals, whether they work in traditional office settings or remote environments. With a revenue of $17.9 billion, Staples is a significant player in its industry.
解决方案
HighRadius provided a Collections Cloud solution that generated a prioritized worklist, intelligently gathering data and performing task prioritization. This allowed analysts to focus on the dunning process rather than aggregating information. The solution monitored payment commitments, reminder calls, reminder mails, and blocked orders. It consolidated customer information into a single worklist, making centralized access more efficient. In-built templates for different dunning stages were used, and the solution allowed for monitoring metrics and tracking KPIs. Graphical representations of analyst performance were also provided.
运营影响
  • The HighRadius solution generated a prioritized worklist, allowing analysts to focus on the dunning process rather than aggregating information.
  • The solution monitored payment commitments, reminder calls, reminder mails, and blocked orders, improving overall efficiency.
  • Customer information was consolidated into a single worklist, making centralized access more efficient.
数量效益
  • 20% Reduction in Bad Debt
  • 5-6 Days Reduction in DSO
  • 27% Reduction in Past Dues

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