下载PDF
实例探究 > 300K Files Locked by Ransomware? No Problem for PCS and Datto

300K Files Locked by Ransomware? No Problem for PCS and Datto

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 基础设施即服务 (IaaS) - 备份与恢复
  • 基础设施即服务 (IaaS) - 云存储服务
适用行业
  • 金融与保险
  • Professional Service
适用功能
  • 商业运营
  • 质量保证
用例
  • 网络安全
服务
  • 云规划/设计/实施服务
  • 网络安全服务
  • 系统集成
挑战
Early one morning, an accounting firm client of PCS found themselves unable to access any of their files. PCS quickly diagnosed the issue and discovered that a phishing email clicked on by two employees had let ransomware into their systems, instantly locking over 300,000 critical business files. This situation posed a significant threat to the firm's operations, especially given the sensitive client data and strict government deadlines they handle regularly. The ransomware attack could have resulted in major long-term damage, data loss, and operational disruption if not addressed promptly and effectively.
关于客户
Pittsburgh Computer Solutions (PCS) is a managed services provider (MSP) that works closely with clients to ensure their businesses stay operational, regardless of the cyber threats they may encounter. PCS leverages Datto's backup and disaster recovery (BDR) solutions to provide greater flexibility and control over customer data. Datto's simplicity and ease of use allow PCS to manage all their clients under a single pane of glass, monitor backups, and remotely fix any errors. This partnership has been particularly beneficial for PCS in maintaining business continuity for their clients, including an accounting firm that recently faced a severe ransomware attack.
解决方案
PCS utilized Datto's backup and disaster recovery (BDR) solution to address the ransomware attack. They worked with Datto support to restore the accounting firm's data from the most recent backup. The restoration process was straightforward and efficient, allowing PCS to mount the shares and restore all the locked files quickly. The ease of use and automation provided by Datto's solution played a crucial role in the swift recovery. PCS highlighted the superior responsiveness and support from Datto, which ensured that any issues were resolved promptly, unlike other vendors with longer service level agreements (SLAs). This quick resolution allowed the accounting firm to resume their operations without significant downtime or data loss.
运营影响
  • PCS was able to quickly diagnose and address the ransomware attack, minimizing operational disruption for the accounting firm.
  • The restoration process using Datto's solution was efficient and straightforward, allowing for a swift recovery of over 300,000 locked files.
  • Datto's ease of use and automation enabled PCS to manage and monitor backups effectively, ensuring business continuity for their clients.
数量效益
  • Restored over 300,000 critical business files locked by ransomware.
  • Resolved support tickets significantly faster compared to other vendors with SLAs of two days or more.

相关案例.

联系我们

欢迎与我们交流!

* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

Thank you for your message!
We will contact you soon.