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实例探究 > A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak

A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak

技术
  • 网络安全和隐私 - 端点安全
  • 网络安全和隐私 - 网络安全
  • 网络安全和隐私 - 安全合规
适用行业
  • Professional Service
  • Software
适用功能
  • 商业运营
  • 质量保证
用例
  • 网络安全
  • 监管合规监控
  • 远程资产管理
服务
  • 云规划/设计/实施服务
  • 网络安全服务
  • 系统集成
挑战
CyberPeak Solutions faced a significant challenge in providing consistent and reliable cybersecurity monitoring to its clients. Despite their technical proficiency and efficient service agreements, there was a disparity between the perceived and actual quality of cybersecurity monitoring. Clients often believed they were receiving comprehensive monitoring, akin to a full-scale security operations center (SOC), but in reality, the monitoring was limited and often handled by a single individual. This co-managed services model left CyberPeak's team frustrated and concerned about potential gaps in their security coverage. The company needed a solution that could enhance their monitoring capabilities without requiring a large team of analysts.
关于客户
CyberPeak Solutions is a small but ambitious managed security service provider (MSSP) with a team of approximately a dozen full-time employees. The team is diverse, with members from various parts of the U.S., the U.K., continental Europe, and India. Despite its small size, CyberPeak manages to secure more than 5,000 endpoint devices. The company is known for its technical proficiency and efficient service agreements, which are tailored to meet the specific needs of each client. CyberPeak aims to overturn the traditional managed services industry paradigm by leveraging intelligent automation and advanced software solutions to provide superior cybersecurity monitoring.
解决方案
To address the challenge of providing consistent and reliable cybersecurity monitoring, CyberPeak Solutions implemented the Respond Analyst. This solution was a natural fit for CyberPeak's cloud-first and highly automated solution stack. The Respond Analyst leverages intelligent automation to monitor the full volume of logs and events generated by clients' systems. This approach allows CyberPeak to offer near-infinite Tier 1 capabilities, effectively replacing the need for a large team of human analysts. The Respond Analyst helps CyberPeak parse through the tremendous amount of log data to identify the most relevant information, thereby enhancing their ability to protect clients. The implementation of the Respond Analyst has significantly improved CyberPeak's monitoring capabilities, allowing them to provide more comprehensive security services to their clients.
运营影响
  • CyberPeak's team has gained new confidence in their ability to provide value to clients, receiving overwhelmingly positive feedback.
  • Clients have reported that CyberPeak has opened more tickets and fixed more issues in a short period compared to their previous security providers.
  • The Respond Analyst has enabled CyberPeak to optimize clients' environments more effectively than previous MSSPs.
数量效益
  • CyberPeak secures more than 5,000 endpoint devices.
  • In one client's environment, the web gateway sent over 104,000 events to the Respond Analyst in just five to six hours.

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