Accelerates Growth with Jobvite

• 人力资源

• 软件设计与工程服务
• 系统集成

In mid-2006, Support.com had 260 employees and executives were making plans to hire significantly over the next year to support a strategic expansion into a new market. But in a competitive market for candidates, good prospects were increasingly hard to find. Positions were not being filled as quickly as required. Sometimes positions were open up to 60 days, putting key milestones at risk. Saving, finding, sending candidate information around the company stretched hiring time and slowed responsiveness to good candidates. Compiling compliance reports manually consumed resources and risked inaccuracy. As Director of Human Resources, Wendy Fitzloff wanted a solution that would help her staff address these issues and make the hires the company needs to fuel growth. A veteran of high growth situations, Wendy values the metrics that help her manage resources and enhance decision making.

Support.com provides Instant Technology Relief® to consumers and small businesses directly via their www.support.com portal and channel partners, which include retailers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs. They also educate and train consumers to take full advantage of their technology investment. In mid-2006, Support.com had 260 employees and executives were making plans to hire significantly over the next year to support a strategic expansion into a new market. The company faced challenges in finding quality candidates quickly in a competitive market, which was crucial for fueling their growth.

Within weeks, the human resources department slashed time-to-hire by using Jobvite as a shared hub for recruiting data and activities. To quickly create a comprehensive, shared recruiting database for the whole company, Jobvite Support uploaded existing resumes and requisitions that had been scattered on hard drives. New resumes are automatically uploaded into the same database and routed to hiring managers for feedback. It was a big step forward from recruiters saving resumes to a hard drive and then forwarding resumes by email to hiring managers. Interview scheduling is now accomplished in a single transaction rather than a flurry of email managed by administrators. With Jobvite’s Outlook® calendar integration, a scheduler can see open time slots for multiple people and book interviews. Jobvite automatically generates email to employees with all interview and candidate information. Support.com offices in Europe and Asia have enjoyed the same efficiency gains. Staffing specialists in Bangalore review candidates and make decisions much faster because their sourcing agencies submit candidates directly into Jobvite. And compiling data about candidates and hires is done automatically by Jobvite so headquarters always has current hiring information, despite time differences.

• Jobvite allowed Support.com to act quickly in a competitive environment for finding candidates, reducing the risk of losing the best candidates due to slow response times.
• The hiring process became more efficient and engaging for everyone in the company, with hiring managers quickly adopting the system due to its ease of use and initial success.
• Support.com offices in Europe and Asia experienced similar efficiency gains, with faster candidate review and decision-making processes.

• Support.com was able to slash time-to-hire significantly, with the ability to screen candidates in 24 hours and respond within 48 hours.
• Within one month into Q1 of 2007, Support.com had recruited and hired 15 outstanding candidates ahead of plan, achieving about half of their hiring goal for the quarter.
• Jobvite was deployed within two weeks of the initial demonstration, allowing Support.com to quickly improve their hiring workflow.