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Acrivarn's Transformation with IoT: Enhancing Efficiency and Customer Service
适用行业
- 设备与机械
挑战
Acrivarn 是一家设计、制造和安装烘焙设备的公司，其服务部门使用纸质系统运营已有 20 多年。尽管考虑到他们的系统高效，但他们认识到变革和现代化的必要性。基于纸质的系统可能非常耗时、容易出错并且缺乏实时更新。这种传统的运营方法不符合 Arivarn 提供无与伦比的客户服务和高效支持的承诺。该公司正在寻找一种可以简化运营、提高效率并提高为客户提供的服务水平的解决方案。
关于客户
Acrivarn 是一家在烘焙行业享有盛誉的公司，以设计、制造和安装定制烘焙设备而闻名。他们的产品系列包括架式烤箱、发酵柜、上釉器和冷却器。 Arivarn 以其设备使用高品质材料和组件而自豪，他们相信烘焙设备应该按照标准制造，而不是降低价格。该公司在业界享有令人羡慕的声誉，这得益于其能够满足客户当前和未来生产水平的灵活性。 Acrivarn 致力于提供高效的支持和无与伦比的客户服务。
解决方案
Arivarn 采用了 FIELDMOTION 维护和服务软件，这是一种数字解决方案，改变了他们的运营方式。该软件使 Arivarn 能够摆脱纸质系统，实现流程自动化并提高效率。借助 FIELDMOTION，Acrimarn 可以以专业的格式向客户提供最新信息。该软件还使公司能够在电话完成后立即生成发票并立即安排重新访问。这种数字化转型不仅改善了他们的内部流程，还增强了他们为客户提供的服务。 FIELDMOTION 的支持团队在这一转变中也发挥了至关重要的作用，为 Acrivarn 提供了有效和耐心的支持。
运营影响
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